Monday, November 26, 2007
Outsourcing - keeping the right track on good entrepreneurship
What is keeping a business through outsourcing successful? There is no specific answer to this question but it is proper to say that there are a lot of different ways where outsourcing and success is clasped together. However, it should be noted that the way to successful outsourcing is not done on an easy basis, it takes time and mastery for business to grow and develop the way it is wanted. However, when speaking of ways to battle off barriers in outsourcing process, one thing remains definite---- there are general steps that should be taken into notice. There are points shared by experts regarding getting a successful outsourcing output. Getting a good bargain of great services at a lower cost is only met when there is knowledge on the right thing to do at a certain situation. Observance and analysis in business is one important factor on keeping track on success. Problems occurring in the operation of outsourcing should be dealt with on a matter of "preventing the hole into getting any bigger". According to the article of Dwayne Phillips on "How People Drive the Outsourcing Process", the usual problem encountered on outsourcing is miscommunication. "Outsourcing projects have an additional set of people--- the outsource developers. More people mean more lines of communications, more opportunities in miscommunication, and more misunderstandings and mistakes", Phillips wrote. In order to smooth out or at least lessen this kind of problem, it is better to clear things out from the very beginning, before outsourcing gets matters complicated. Any projects in outsourcing should be completed and written fully to avoid any miscommunications among the parties involved within the process. In addition, agreements between the vendor and buyer should also be clear in order to avoid problems with pricing and scope of services. In the article, "How to negotiate an International Outsourcing Contract" by Gene T. Barton, et. al., it is advised that a "thoughful contractual agreement" should be followed. Contractual agreement between parties is full of complexities. Entrepreneurs should have a better understanding on the matters of business and legality. By doing so, companies could have a grasp of bargaining to reach the necessary cost savings. Moreover, outsourcing negotiations should be aligned proper to the economy of scale. According to Danny Ertel and Sara Parker in their article, "Outsourcing: Getting Off on the Right Foot", not all outsourcing relationships are created equally. "As might expected, many buyers aspire to keep their providers closer toward the lower price/less integration end of the spectrum, while providers often aim to integrate further (thereby enhance their margins). These diverging viewpoints over the type of relationship each side wants create tension over time, as the provider pushes to deepen and strengthen the relationship while the buyer struggles to keep the provider at arm's length", the article further explains. As outsourcing is mostly a customer-based relationship, entrepreneurs should never set a fixed price. Meeting halfway is the best way to sort any tension that might arise. Agreement on a healthy relationship between the two parties will develop into a "prioritized set of joint critical success factors, based on the high-level goals each side hopes to achieve". All the above tips are still subject for change. As said before, there are no specifics as to whether success is met. However, it should always be remembered that entrepreneurs who want to have continuity of success in outsourcing should always be ready for any changes that occurs within the economy.
About the Author
Global Sky is a US owned and operated call center based in the Philippines offering US Quality at Offshore Rates. Find out more about Philippines call centers and call center outsourcing. Also check out our call center services.
What is keeping a business through outsourcing successful? There is no specific answer to this question but it is proper to say that there are a lot of different ways where outsourcing and success is clasped together. However, it should be noted that the way to successful outsourcing is not done on an easy basis, it takes time and mastery for business to grow and develop the way it is wanted. However, when speaking of ways to battle off barriers in outsourcing process, one thing remains definite---- there are general steps that should be taken into notice. There are points shared by experts regarding getting a successful outsourcing output. Getting a good bargain of great services at a lower cost is only met when there is knowledge on the right thing to do at a certain situation. Observance and analysis in business is one important factor on keeping track on success. Problems occurring in the operation of outsourcing should be dealt with on a matter of "preventing the hole into getting any bigger". According to the article of Dwayne Phillips on "How People Drive the Outsourcing Process", the usual problem encountered on outsourcing is miscommunication. "Outsourcing projects have an additional set of people--- the outsource developers. More people mean more lines of communications, more opportunities in miscommunication, and more misunderstandings and mistakes", Phillips wrote. In order to smooth out or at least lessen this kind of problem, it is better to clear things out from the very beginning, before outsourcing gets matters complicated. Any projects in outsourcing should be completed and written fully to avoid any miscommunications among the parties involved within the process. In addition, agreements between the vendor and buyer should also be clear in order to avoid problems with pricing and scope of services. In the article, "How to negotiate an International Outsourcing Contract" by Gene T. Barton, et. al., it is advised that a "thoughful contractual agreement" should be followed. Contractual agreement between parties is full of complexities. Entrepreneurs should have a better understanding on the matters of business and legality. By doing so, companies could have a grasp of bargaining to reach the necessary cost savings. Moreover, outsourcing negotiations should be aligned proper to the economy of scale. According to Danny Ertel and Sara Parker in their article, "Outsourcing: Getting Off on the Right Foot", not all outsourcing relationships are created equally. "As might expected, many buyers aspire to keep their providers closer toward the lower price/less integration end of the spectrum, while providers often aim to integrate further (thereby enhance their margins). These diverging viewpoints over the type of relationship each side wants create tension over time, as the provider pushes to deepen and strengthen the relationship while the buyer struggles to keep the provider at arm's length", the article further explains. As outsourcing is mostly a customer-based relationship, entrepreneurs should never set a fixed price. Meeting halfway is the best way to sort any tension that might arise. Agreement on a healthy relationship between the two parties will develop into a "prioritized set of joint critical success factors, based on the high-level goals each side hopes to achieve". All the above tips are still subject for change. As said before, there are no specifics as to whether success is met. However, it should always be remembered that entrepreneurs who want to have continuity of success in outsourcing should always be ready for any changes that occurs within the economy.
About the Author
Global Sky is a US owned and operated call center based in the Philippines offering US Quality at Offshore Rates. Find out more about Philippines call centers and call center outsourcing. Also check out our call center services.
Labels: BPO, BPO Services, Knowledge Process Outsourcing, KPO, KPO Services
