Monday, October 22, 2007
Other Industries Dot the Philippine Outsourcing Landscape
The outsourcing industry in the Philippines is usually associated with call centers. What is little known is that companies in other industries are providing alternatives to working long nights in call centers.
"Outsourcing companies," as they are summarily called, find their homes in the two largest metropolises in the Philippines - in Manila and Cebu. The Philippines has been cited by a recent survey by Columbia University as capturing 30% of the outsourcing market, second only to India,
It should be noted that while some companies have their offices in so-called Information Technology Parks and commercial buildings, quite a number are more down-to-earth, opting to hold offices in rent-to-own apartment buildings or in converted houses inside residential subdivisions.
Outsourcing companies differ vastly from call centers, if only for the office hours, but this is not the only point where they differ.
Call centers operate 24/7 while outsourcing companies generally operate Philippine office hours, from 8AM to 5PM, Monday to Friday.
While call centers pay their employees to appease irate customers or sell products, those working for the outsourcing companies run the spectrum of (a) writing editorial for niche publications, (b) bidding on keywords as Google adwords experts, (c) promoting websites as Search Engine Marketing specialists, (d) web programming, (e) web designing, and (f) medical transcription. The most recent addition to the landscape is the back-end of hedge funds.
Unlike in call centers where call queues make it necessary for a 24-hour shift, communication requirements of outsourcing companies can be sufficiently addressed through email correspondence and the occasional conference call.
http://www.lazymask.com
Article Source: http://EzineArticles.com/?expert=Danessa_Alinsug
The outsourcing industry in the Philippines is usually associated with call centers. What is little known is that companies in other industries are providing alternatives to working long nights in call centers.
"Outsourcing companies," as they are summarily called, find their homes in the two largest metropolises in the Philippines - in Manila and Cebu. The Philippines has been cited by a recent survey by Columbia University as capturing 30% of the outsourcing market, second only to India,
It should be noted that while some companies have their offices in so-called Information Technology Parks and commercial buildings, quite a number are more down-to-earth, opting to hold offices in rent-to-own apartment buildings or in converted houses inside residential subdivisions.
Outsourcing companies differ vastly from call centers, if only for the office hours, but this is not the only point where they differ.
Call centers operate 24/7 while outsourcing companies generally operate Philippine office hours, from 8AM to 5PM, Monday to Friday.
While call centers pay their employees to appease irate customers or sell products, those working for the outsourcing companies run the spectrum of (a) writing editorial for niche publications, (b) bidding on keywords as Google adwords experts, (c) promoting websites as Search Engine Marketing specialists, (d) web programming, (e) web designing, and (f) medical transcription. The most recent addition to the landscape is the back-end of hedge funds.
Unlike in call centers where call queues make it necessary for a 24-hour shift, communication requirements of outsourcing companies can be sufficiently addressed through email correspondence and the occasional conference call.
http://www.lazymask.com
Article Source: http://EzineArticles.com/?expert=Danessa_Alinsug
Labels: BPO, BPO Services, Knowledge Process Outsourcing, KPO, KPO Services
